Training
How to control emotions and influence behavior
- Self-awareness: The ability to recognize what you are feeling, to recognize how your emotions affect your behavior and performance.
- Managing emotions: The ability to stay focused and think clearly even when experiencing powerful emotions. Being able to manage your own emotional state is essential for taking responsibility for your actions.
- Motivating oneself: The ability to use your deepest emotions to move and guide you toward your goals, to persevere in the face of obstacles.
- Empathy: Understand the need for that in our interactions: how to sense, understand and respond to what other people are feeling.
- Social skill: The ability to manage emotions in relation to others: Bringing the previous skills together to become ‘socially intelligent’.
Situation → Interpretation (thought) → Emotion
Recognize Emotion→ Identify Thought → Change Thought → Change Emotion
At the end of this training course, participants will be able to learn:
How can you stay in the flow to increase performance when handling emotions
Clarity to recognize and understand emotions in themselves and others
Techniques designed to balance emotions at workplace
Stress Management
Identifying Stress
How Our Body Responds to Stress –explores the physiological and psychology aspects of stress
Stress coping daily
Positive Self-Talk and Prioritizing to Reduce Stress
Stability Zones – set boundaries
Objectives:
Define Stress and the affect it has on the body
Use specific relaxation techniques to overcome stress
Follow a model for coping with stress
Identify methods of avoiding stress where possible
3.Developing Resilience
Resilience is the ability to cope with the challenges, or problems we face in life, and to become stronger because of them
At the end you will be able to:
Understand the importance of personal resilience and having a positive focus at work.
Overcome negative thinking to help ensure success at the workplace.
Use tools to effectively build personal resilience.
Use emotional intelligence techniques to help improve workplace communication.